Design Challenge
Create a trusted, frictionless digital experience for managing sensitive money transactions. The design needed to simplify complex decisions (rates, timing, delivery), balance convenience with security, integrate multiple touchpoints (mobile, web, delivery tracking), and support a seamless two-way transaction (buying and selling back currency).
Core Solution: An AI-powered chatbot in a mobile app simplifies ordering foreign currency by allowing customers to follow prompts or state their needs directly.
