The short answer: me, Victor Palacios. This is a story that has been in the back of my brain for many years. A few years ago, after a...

One thing that most colleagues know me for, is that I advocate for Job Shadowing; I mean this is the one constant thing I insist on doing and teach everyone about. It all started around the year 2000 when I came across a paper from Karen Holtzblatt about Contextual Inquiry, the official name of this technique. It blew me away! For the longest time I had been searching for the reason why software projects are late and over budget. And most people who study this have the same c